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Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.
GENERAL QUESTIONS
Where are you located?
8 Broadway, Newport, RI 02840
Where do I park?
Free nonresidential street parking is located on Broadway in front of our store. Pay close attention to signage: some parking spaces have a 2-hour limit and some are for residents only depending on the season and time of day. There are plenty of paid parking lots within a ten minute walk.
What are your hours?
Mon - Sat, 10 AM - 6 PM; Sun 12 PM - 5 PM.
How do I contact you?
Visit our Contact Us page
ORDER QUESTIONS
If I find a book on your site, does that mean it's currently in stock at your store?
Not necessarily. Books listed as "On Our Shelves Now" are most likely to be available in the store. Keep in mind that our inventory syncs with the website about every 6 hours. Books listed as "In Stock at Warehouse" will take between 2 and 10 business days to arrive in the store for pick-up or shipment. If your order is time sensitive, please call us at 401-236-8678 to confirm availability.
I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
No. This just means that we've received your order, you will be contacted by us when your order has shipped or is ready to be picked up.
When will I get my book(s)?
For in-stock orders, we strive to ship them within 1 business day and delivery time depends on the method of shipping selected. Unless specified otherwise during checkout, we ship all books using USPS Media Mail. For orders with out-of-stock items, we will provide an estimated date of shipment.
What if I need to return something?
Please review our return policies and contact us with any further questions.
What forms of payment do you accept?
We accept credit cards (Visa, MasterCard, Discover and American Express), PayPal, gift cards, and if you're picking up in store, you may pay in cash or check.
How can I check the status of my order?
Log in, select 'My Account' and 'Orders.' A list of all orders and their current status is provided.